Service Level Agreement Exclusions ...!



This Service Level will not apply where unavailability of the Services are:

Due to Force Majeure or other reasons outside our control

Suspension of the Services in accordance with the Agreement and/or Service Level
   agreement (e.g. scheduled maintenance)

Caused by an Incident and/or fault on the Subscriber’s network or equipment used to
   access the Services.

Whilst awaiting confirmation that the Services have been restored

Scheduled and/or notified

Due to an Incident and/or fault or omission of Internet service providers

Due to Payment Delays beyond 60 days



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