This Service Level will not apply where unavailability of the Services are:

Due to Force Majeure or other reasons outside our control
Suspension of the Services in accordance with the Agreement and/or
    Service Level agreement (e.g. scheduled maintenance)
Caused by an Incident and/or fault on the Subscriber’s network or
    equipment used to access the Services.
Whilst awaiting confirmation that the Services have been restored
Scheduled and/or notified
Due to an Incident and/or fault or omission of Internet service providers
Due to Payment Delays beyond 60 days

 

     

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