The following actions and/or services are specifically excluded from the Services as standard.

Restoration of Customer’s and Subscriber’s data.*

Import of Customer and Subscriber data from existing 3rd Party systems.*

Extraction of Customer’s and Subscriber’s data.*

Integration with ‘on premise’ e-mail systems.*

Installation and maintenance of 3rd Party custom code.*

Maintenance, support, upgrading, installation, management of Customer or Subscriber hardware, software, desktop equipment and peripherals.

Customer or Subscriber training.

Application configuration and support of the CRM application. *

*Note: Although these services are excluded from the standard Service, they can be managed via a charged Change Control service on a case by case basis.



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