It is simple to set up your own AuditTrail. The first step is to configure the Audit Trail on your CRM implementation. As an example, the following screen shows the steps that need to be implemented by ABS for you:

Based on the above configuration, the Entities to be tracked are available within CRM:

In addition, the specific fiedls within the Entities to be tracked can be selected by the User within CRM:

The Audit Trail tracks the creation, updates, assign, cancel, close... for the data in the selected Entities and fields:


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